These terms are an agreement between InEngage LLC, a Wyoming limited liability company (“InEngage”, “we”, “us”), and the person or business that creates an InEngage account (“you”). By creating an account you agree to them. InEngage is for business use: you may use it only for a business, trade or profession, not for personal or household purposes. You confirm you may bind the business you use it for to these terms.
1. What InEngage is
InEngage is software for service businesses. It lets you take booking requests through a form, send quotes your customers accept on their own private page, record deposits and balances, plan jobs and crew, and, on the Premium plan, publish a website. Your customers do not need an account: each one opens their own private link.
InEngage records payments; it does not take or move money. Your customers pay you using the methods you accept, and you confirm each payment yourself. InEngage is not a party to any agreement between you and your customers.
2. Your account
- You must be at least 18 years old and give accurate details when you sign up.
- Keep your password private. You are responsible for what happens under your account. You can turn on two-step sign-in in your settings.
- You can invite team members to a business and choose their role. You are responsible for the people you invite and for what they do in InEngage.
- One person can run several businesses from one account. Each business has its own records, team, web address and subscription.
3. Trial, plans and billing
- Your account includes one 30-day free trial, shared by every business it creates.
- After the trial, each business needs a plan: Basic or Premium, billed monthly or yearly. Current plans and prices are on our pricing page.
- Subscriptions are sold and billed by our reseller, Polar, which acts as merchant of record. Polar’s terms apply to the payment itself, including taxes and receipts. You manage or cancel your subscription in Polar’s customer portal.
- If you choose a plan during your trial, billing starts that day and the rest of the trial ends.
- When a trial ends without a plan, or a subscription ends, the business is paused. Your records stay, but new booking requests and some other actions stop until you subscribe. We will email the owner at least 60 days before we delete a paused business. If a payment fails, the business keeps working for a 14-day grace period before it is paused.
- If you cancel, your plan continues to the end of the period you paid for. Payments are not refunded, including for a partly used period, except where the law requires a refund.
- We may change prices. We will tell you at least 30 days before a change applies to your subscription.
4. Your content and your customers’ data
- You keep your rights in the business content you put into InEngage: your business details, packages, prices, quotes, messages and website text. That content, together with the details your customers send you, is “Your Data”. We claim no ownership of it.
- You give us permission to store, process and display Your Data only to provide InEngage to you and your customers.
- For your customers’ personal data, you are the controller and we process it on your behalf. Our Data Processing Agreement forms part of these terms.
- You are responsible for the personal data your customers provide: for having the right to collect and use it, for having a lawful basis to contact them, and for answering their requests about their data. InEngage gives you the tools to correct a customer’s details and to erase a customer.
- Customer and crew links give access without an InEngage account: anyone who has a valid link can see what it shows. A customer link opens that customer’s quote and messages; a crew link opens that job sheet. You are responsible for sharing these links only with the people they are meant for. Crew links stop working 14 days after the job ends. A customer link keeps working until you replace it.
5. AI-assisted features
InEngage can research your business’s public Google listing and website to suggest your settings, and can draft text for your website. These suggestions can be wrong. Nothing an AI drafts is published until you confirm it, and you are responsible for checking it before you do.
6. Messages we send for you
InEngage emails your customers on your behalf (for example a new quote, a message from you or a booking change) and emails you when a customer acts. Replies go to the contact email you set for your business. InEngage does not send WhatsApp messages or SMS: where you choose WhatsApp, InEngage opens WhatsApp on your device with the words ready, and you send them.
7. Providers we use
InEngage uses other companies to run some of its features: Cloudflare for hosting, storage and bot checks, Resend for email, Anthropic and Firecrawl for AI-assisted set-up and website drafting, Google for business search and maps, and Polar for subscription billing. Some of these services have their own terms, which apply when you use them directly (for example Polar’s checkout and customer portal). We remain responsible for our obligations under these terms. Our Privacy Policy and Data Processing Agreement list each provider and the data it receives.
8. Acceptable use
You agree not to:
- use InEngage for anything unlawful, deceptive or harmful;
- send unsolicited marketing, or messages that break privacy, consumer protection or anti-spam laws;
- upload content you do not have the right to use, or that is unlawful, abusive or infringes someone else’s rights;
- collect sensitive personal data (such as health information) through your booking form without a lawful basis;
- try to reach another business’s data, get around limits or security controls, or disrupt the service;
- resell or copy InEngage, or use it to build a competing product.
We may suspend an account or business that breaks these rules. Where we reasonably can, we will tell you first and give you a chance to fix it.
9. Availability and changes
We work to keep InEngage available and secure, but we do not promise it will be uninterrupted or error-free, and we do not offer a service level agreement. We may improve or change features. If a change removes something you rely on in a significant way, we will tell you in advance.
10. Ending the agreement
- You can stop using InEngage at any time by cancelling your subscriptions.
- An owner can download a business’s records as a file at any time in its settings. Photos stay viewable in InEngage but are not in the file.
- To close a business or delete your account, email us. We will complete it within 30 days, and an owner can download the business’s records first. Deleted records can remain in our database backups for up to 30 days, and we keep what the law requires us to keep.
- We may end this agreement with 30 days’ notice, or immediately if you seriously break these terms.
11. Liability
InEngage is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties not stated in these terms, including fitness for a particular purpose.
To the extent the law allows, neither party is liable for indirect, incidental or consequential losses, or for lost profits, revenue or data, and our total liability under these terms is limited to the subscription fees paid for InEngage, through our reseller Polar, in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
You will defend and compensate InEngage for third-party claims arising from Your Data or from your use of InEngage in breach of these terms or the law. We will tell you promptly about such a claim, let you control its defence and settlement (you may not settle in a way that admits fault for us without our agreement), and help you as you reasonably ask, at your cost.
12. Changes to these terms
We may update these terms. We will tell you about material changes at least 30 days before they take effect, by email or in the app. The version and effective date at the top show which terms apply.
13. Law and contact
These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules, and the state and federal courts located in Wyoming have exclusive jurisdiction. This does not take away any protection that the law of your country gives you and that cannot be excluded by agreement. Questions: admin@inengage.com.